Refund Policy

BookApp Refund Policy (v1) This policy covers Merchant subscription payments made through BookApp (Razorpay). It does not cover payment for services you book with a Merchant, which is a direct arrangement between you and that Merchant. 1. Subscription refunds Merchant subscription plans are billed monthly or yearly in advance. If you cancel a paid plan, it remains active until the end of the current billing period — no partial-period refund is issued for time already paid for, except as required by applicable law. 2. Failed renewal / grace period If a renewal payment fails, your plan enters a grace period with retry attempts. If all retries fail, your plan reverts to the Free tier automatically — no charge is made for a failed renewal attempt itself. 3. Billing errors If you believe you were charged in error (duplicate charge, wrong amount), contact Support within 30 days of the charge with your invoice number. Verified billing errors are refunded to the original payment method via Razorpay within their standard processing window. 4. Chargebacks Please contact Support before initiating a chargeback with your bank/card issuer — most billing issues can be resolved faster directly. This is v1 draft copy pending legal counsel review before general availability.